The Richard Wolf Service Advantage
Richard Wolf製品をご購入いただくことで、市場最高水準のサービスへの扉が開かれました。技術的なメンテナンスはRichard Wolfのサービス事業において依然として重要な要素ではありますが、もはや主流ではありません。 私たちの目標は、技術的な安全性と経済的な実現可能性に加え、高い品質と信頼性を提供し、お客様の分野における複雑さを極限まで軽減し、お客様のニーズを反映した最高水準のサービスを提供することにあります。
Richard Wolfのサービス – 安全性にご満足いただけます。
Rental instrument concept
破損時の最小限なダウンタイム
Individual repair
故障品を新品同等レベルへの修理
Reliability and qualification
カスタマーサービス
Services and Packages
Service
Maintenance & customer service
当然ながら、頻繁に使用される製品は、高度に複雑で繊細なため、使用期間中に損傷を受けることがあります。当社の最新設備を備えたメンテナンスセンターでは、故障した製品を最短時間で新品同等の状態に修復するためのすべてのサービスを提供しています。
当社のサービスコンセプトは、損傷が発生した場合のダウンタイムを最小限に抑えることを実現しています：
Rental instrument concept
Individual repair
当社のカスタマーサービスは、信頼性と専門性で他と一線を画しています。従業員に対するトレーニングと定期的な再教育プログラムにより、当社のサービスチームは皆様の信頼できる窓口として機能します。
お問い合わせください。ご要望にお応えできることを嬉しく思います。
Frequently asked questions
A fee of 60.00 € is charged if the requested estimate does not result in a repair or replacement order.
Be sure to request a RMA number through the online form and place this document in your consignment. Please send the appropriately packaged parcel to:
Richard Wolf GmbH
Customer Service
Pforzheimer Strasse 32
75438 Knittlingen, Germany
You can request appropriate packaging by calling our Service Hotline. As an alternative to parcel post, we offer a free-of-charge collection and delivery service in certain regions. Get in touch – we'll be happy to help.
There is a lump sum charge of 5.95 €. This includes transport and packaging. Additional services (e.g. express deliveries) are subject to an extra charge.
To avoid downtimes, we offer a range of product-related services, including rental devices for bridging repairs or replacements. Our service staff will be happy to provide detailed information about the various services on offer. Get in touch via our Service Hotline.
In certain cases, such repairs can be carried out by personnel qualified to do so. Further information about repairs can be obtained from our Technical Service by telephoning +49 (0)7043 35 1331 or emailing to techsupport@richard-wolf.com.
Unfortunately, we are unable to repair any devices or instruments that do not appear in our product catalog. However, there is the option of replacing certain defective products with a similar Richard Wolf model. Our Customer Service will be happy to advise you.
If your electrical medical devices and systems malfunction, simply call our Technical Service on +49 (0)7043 35 1331or send an email to techsupport@richard-wolf.com. Our specially qualified staff can resolve the cause of many faults over the telephone.
Many of your electro-medical devices and systems can be maintained or repaired on your premises. We can also examine your instrument stock on your premises. Certainty is important to us. Please call our Technical Service Hotline on +49 (0)7043 35 1331or send an email to techsupport@richard-wolf.com and tell us your preferred date.
A list of cleaning agents & disinfectants that Richard Wolf has tested for material compatibility and approved can be found on the Richard Wolf website in the Reprocessing area.
According to the recommendation for Hospital Hygiene and Infectious Disease Prevention (KRINKO) at the Robert Koch Institute (RKI) and the Federal Institute for Drugs and Medical Products (BfArM), the equipment owner is responsible for classifying medical products for reprocessing. The type of use is also a basic precondition for risk assessment and classification. The "Flow chart of the GDSV for the classification of medical products 2013" helps owners classify their equipment.
